How to Order

Online
When browsing our online store, items can be purchased by choosing the quantity and/or size and colour of the item and clicking the 'add to cart' button. This will add your items to your shopping cart. The shopping cart is located on the left under products. At any time you can check out the delivery costs to your area by clicking on 'Calculate Shipping' in your shopping cart. Continue adding required items to your cart. When you have finished shopping, click on ‘checkout’ in the shopping cart area or 'Basket' on the top right to finalise your order. Enter the required information into fields and choose your delivery and payment options.

Mail Order
Proceed as above for online ordering. Choose 'Print & Post' as your payment method. Post with your money order or credit card details to 

Mama Aum Organic Lifestyle Store:
PO Box 3117
Uki NSW 2484

Phone
Call 02 6679 5388 during business hours and we will be happy to help.

Payment Options

Secure online
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.

We accept MasterCard or Visa. Please note your credit card will not be charged until we confirm the products you have ordered are available.

Direct Deposit
Our account details will appear at checkout if you choose this option.

Money Order

Pay by Phone

If you are concerned about leaving credit card details online, call 02 66795388 during business hours to pay by MasterCard or Visa using our in-store ANZ Eftpos machine. With all options your parcel will be posted on confirmation of payment.

Pay by PayPal

Delivery

We endeavour  to get orders out to you as quickly as possible with most items being shipped the same day. Occassionally an item is not in stock but if we expect it to arrive within 24-48hr we will wait until then to send your entire order. If any item you ordered will take longer than 48hrs to despatch we will contact you to let you know expected despatch date and/or to recieve further instruction from you. If you require an order particularly fast please call us on 02 6679 5388 and we will do what we can to make that happen.

We use Australia post to deliver your parcels. Delivery takes between 1-10 days depending on your area and state. Items can be express posted if required. 

Orders for Murwillumbah and Uki Customers will be delivered Tuesday and Thursday Free of charge. If you require your items quicker than this please call 6679 5388. 

Delivery Charges

• Regular Parcel <500g $6.60
• Regular Satchel with tracking <500gm $7.20
• Express Satchel <500g $9.55
• Regular Satchel with tracking 500gm <3kg $11.40
• Express Satchel 500gm <3kg $13.05
• Regular Satchel with tracking 3kg <5kg $14.05
• Express Satchel 3kg <5kg $21.65
• All States >500g $10.95 Flat rate up to 20kg
• Murwillumbah & Uki Free 

Please contact us or leave your questions in the comments field at checkout if you are concerned about the cost of your parcel delivery or the option you require is not there. We are very flexible and don't mind going out of our way to help. We do not charge your credit card in real time so there is always time for us to look at the size of your parcel and check to see if the quote is correct.

Privacy Policy

Mama Aum respects your privacy. At no time will we sell, rent or give away personal information to a third party except where required by law. We use personal information collected to provide you with our services and/or delivery and to maintain proper business records.

We do not keep credit card information on file. Credit card details are used for the payment of orders and immediately destroyed to safe guard you against fraudulent use of your card. New credit card details will be required with subsequent purchases.

Your personal information may also be used to notify you about new products or promotions via email or mail. If you complete checkout you will automatically receive our newsletter or e-news. Please contact us or let us know at checkout if you do not wish to receive our e-news or use the feature on the news letter to unsubscribe.

Returns and Exchanges

Mama Aum takes great care to provide you with products of exceptional quality. Each item is double checked before postage to ensure it reaches you as the manufacturer intended. If for some reason an item is faulty please contact us via telephone or email as soon as possible so we can arrange for you to return it to us postage paid, for a refund or exchange.

We want you to be happy with what you purchase from us but understand how difficult it can be to imagine what a product feels and looks like when you buy it online. If for any reason you feel unsatisfied with your purchase send unwashed, unused item in original packaging within 14 days for an exchange or credit note. Please contact us via telephone or email first for authorization.

Delivery costs will be refunded only if the item is faulty.

Packaging

We recycle packaging received from our suppliers and white plastic bags collected from fashion shops to pack your order. Please reuse where possible. If your item is a gift please let us know at checkout and we will make sure it is well presented.

Gift Wrapping

If you are purchasing a gift you may like to have it wrapped. We will wrap in tissue paper with a small gift card for free. If you require wrapping for a special event we can do that with Earth Garden wrap with a matching gift tag attached. Earth Garden range of cards and wrap are made from Australian made environmentally friendly recycled paper, and soy based ink. if you would like gift wrapping please let us know in the comments field at checkout. Earth Garden wrap and gift card cost $5.95. White tissue paper and gift card Free. Please remember to leave the message you want written on the card in the comments field.

The Earth Garden range is also available for purchase in our Gift department or Eco Living department.

Feedback

Do you love us? Do you love an item you bought from us? Do you think there is something we could do better? Or maybe there are products you would like us to stock! Feedback; we love it, in any form; it helps us to improve our service to you and make your experience with Mama Aum enjoyable and rewarding.